How It Works ?
RENT USE RETURN
What Documents do we require?
Any two Govt. issued Document will be verified at the time of pickup. Out of which one document will be deposited at the time of pickup and returned during drop off. In case of failure to furnish the documents, the order stands cancelled. No rent refund would be issued in such cases.
Valid Document – Passport, Election Card, Aadhar Card, PAN Card, ID Issued by Central or State Govt. (Any of the above).
What if the equipment gets Damaged?
In case of damage to the product due to accident/mishandling/carelessness, appropriate charges will be calculated by the vendor and the customer is liable to pay the same to the vendor.
What if there is a theft of Equipment?
In the case of theft, the customer is liable to pay in full the market rate of that product to the vendor . During the rental tenure, full responsibility of the product is on renter.
What if there is a fault in the Product?
In case of any fault or failure, the customer needs to inform Vendor immediately.
Who reserves the right of Products?
Booking of any product is subject to availability. RentOclicK reserves the right to cancel any booking if deemed necessary.
What if I lend my rented Gear to anyone else?
The customer is not authorized to lend the product to any other person without informing us. In such cases the customer needs to verify documents of the additional Renter before start of the trip. Failure to do so would attract a penalty.
What if I don’t provide the security deposit cheques?
We do not want your wallet to go light before it gets heavy. The Security Deposit Cheque (Post-dated Cheque) on every product is mandatory. In case customer denies to furnish Security Deposit, order stands cancel without any refunds. (we can make a point for signing agreement & all formality that can include cheque in some product as well )
What If My return is delayed?
The Product needs to be returned at the specified Date/Time as mentioned during booking on the website/invoice copy. A delay of more than 1 hour without intimating the customer care/Field executive would attract a penalty as per standard rental charges.
What if I want to change the drop Location?
The customer has to return the product in the same location from where it was picked up. No requests will be accommodated for a change in drop location.
What if I require extention on my Current rental?
In case the customer feels that they need extention, they should call the field executive and customer care for extending the trip and extensions are subject to availability.
Rental tenure extension requests are to be made at least 3 hour before the drop-off time. Such requests are to be made to customer care/ Field executive over the phone. As per booking schedule, they may confirm or deny the request depending on the availability. In case the customer doesn’t accept or drop the product in spite of denied extension request, penalty charges of Rs 50/hr and hourly rent of the product will be applicable.
What if I change the Order Date/Time or location?
Pickup date/time and location cannot be changed once a booking is confirmed.
What if I want to cancel my Rental?
If the Booking Cancellation is from your Side, Following penalties shall be imposed on the booking amount:
- Select Your Dates
- Choose your Gear
- Check for Availability
- Book your Product
- PickUp / Opt for Delivery
- Make the Balance Payment
|15 days Prior
||25% of Booking amount
|10 days Prior
||50% of Booking amount
|05 days Prior
||75% of Booking amount
|02 days Prior
||NO REFUND of Booking Amount
The remaining amount shall be refunded to you with 7 working days.